Support
We are committed to our customers' success.
Let us know how we can help. Login to the Customer Success Portal to submit a ticket, reach the right team directly below, or explore specialty support for urgent, premium, or dedicated needs.
Standard support
Reach the right team directly
Content
[email protected]This support channel is largely for small content requests and questions that you might have. These requests can be anything from small design projects to extra help with your website's content.
- Additional website content help
- Projects (under 4 hours)
- Graphic design
- Print materials
- Presentations
- Extended training and learning
- Additional project information and inquiries
Technical
[email protected]This is your standard technical support channel. If you are experiencing any technical problems with any of our systems, this is the support channel you should contact.
- Break/Fix
- Configuration
- Software integration
- Scheduled support available 6am – 11pm (ET) M – F
Emergency
[email protected]This support is for emergencies that are critical for your organization.
- Business critical situations
- Outages
- Software-related issues that are business-critical
- Response time is immediate (pings all technicians)
- Available 24/7/365
eNews
[email protected]This support is anything and everything eNews. If you have an eNews need, we can do it. Don't have eNews and want to? We will help you do everything from the design of your newsletter to scheduling and sending.
- Newsletter design
- Sign up
- List management
- Scheduled sending
- Tracking and management
- Reporting
Specialty support
When standard support isn't enough
Rapid Response, White Glove, and Dedicated Employee services give organizations a way to get urgent, premium, or ongoing dedicated attention beyond TQI's standard support channels.
Rapid Response Services
Rapid Response Services (RRS) are multi-disciplinary teams that operate using RRS principles and a unified command structure.
Who is RRS for? RRS is here to respond to programming, design, and related service projects that need a quick response, with little notice, and have a uniquely small window for completion. We are committed to your urgent needs as if they were our own.
Goal: Accomplish your project mission with an emphasis on immediate delivery.
Hours: 24/7/365
Contact: By phone — call (877) 423-7224 and select the emergency support prompt. By e-mail — [email protected]
Geo services: U.S. and 110 countries
White Glove Services
White Glove Development Services (WGS) are available upon request and come with a premium. All WGS are customized to our clients' processes, wishes, and needs. You set the expectations and we will astound you with our timely performance.
Who is WGS for? White Glove Services are for clients who prefer extra attention and expect the highest level of discretion, service, handling, and communications — beyond what's available in the cooperative community-driven model.
Goal: Consistently meet and exceed client expectations by providing superior, custom communications and delivery services with a touch of unequaled class.
What to expect: Meticulous care, respect, and preferential treatment, along with a dedicated WGS concierge, a 24/7 phone line, and a personalized email attendant.
Hours: 24/7/365
Geo services: U.S. and 110 countries
Note: All WGS work is custom to each client. Please call for a quote.
Dedicated Employees
Dedicated Employees (DDE) may consist of one or more specialized professionals — or teams of professionals — with expertise in marketing, branding, design, finance, operations, software development, process improvement, and more.
Who is DDE for? If you prefer a specific dedicated professional, or team of professionals, assigned to your projects, this option is for you. Affordable plans exist for short-, medium-, and long-term needs.
Goal: Provide affordable, dedicated expertise to accomplish client goals that correspond to their dedicated needs.
Hours: 24/7/365
Contact: By phone — call (877) 423-7224.
Geo services: U.S. and 110 countries
Note: Dedicated packages start at 40 hours monthly for one year and can be as much as 10,000+ hours annually. Please call for a quote.
Not sure which option fits your need?
Call, email, or talk with TQI and we'll help you find the right level of support.